Privacy Policy

Last updated: 10 August 2026

Pink Soul Home Salon (“Pink Soul”, “we”, “us” or “our”) is operated by Pink Soul Makeover Hub FZE LLC, a Free Zone Entity registered in United Arab Emirates.

We respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and share information when you visit pinksoulhomesalon.ae, submit an appointment request, contact us through WhatsApp or another communication channel, or otherwise interact with Pink Soul.

For the purposes of applicable data-protection law, Pink Soul Makeover Hub FZE LLC is the controller of personal information collected directly through the Pink Soul website and our direct booking communications, except where a third-party service acts as an independent controller.

1. Information We Collect

Depending on how you interact with Pink Soul, we may collect information that you provide directly to us, including:

• Your name
• WhatsApp or telephone number
• Requested makeup or hairstyling service
• Event or appointment date
• Required ready time
• Area, home, hotel or event venue
• Occasion or event details
• Makeup or hairstyling preferences
• Messages and enquiries
• Reference images you choose to provide
• Other information you voluntarily provide in connection with your appointment request

We aim to collect only information that is reasonably necessary to respond to your enquiry, check availability, arrange an appointment or provide the requested service.

2. Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically by our website, hosting provider, analytics tools or similar technologies.

This may include:

• Device and browser information
• IP address or related network information processed by website infrastructure
• Approximate geographic information
• Pages viewed
• Date and time of visits
• Referring website or source
• Website interactions
• Session and cookie identifiers
• General website performance information

We use this information to operate and secure the website, understand how visitors use it and improve our services and online experience.

3. How We Use Your Information

We may use personal information to:

• Respond to makeup and hairstyling enquiries
• Process appointment requests
• Check makeup artist or hairstylist availability
• Arrange appointment dates and timings
• Confirm service locations
• Determine applicable travel charges
• Understand your preferred makeup or hairstyle
• Communicate with you regarding your appointment
• Manage existing appointment requests
• Provide customer support
• Improve our website and services
• Measure website traffic and performance
• Maintain appropriate business records
• Detect or prevent misuse, fraud and security issues
• Comply with applicable legal or regulatory obligations

Submitting an appointment request through our website or WhatsApp does not automatically confirm a booking.

Your appointment is confirmed only after Pink Soul confirms artist availability, timing and any applicable travel charges.

4. Legal Basis for Processing

Where applicable under data-protection law, we process personal information on one or more appropriate grounds, including:

• Your consent
• Taking steps at your request before providing a service
• Performing or administering an agreed service
• Our legitimate business interests, where those interests do not improperly override your rights
• Compliance with legal or regulatory obligations
• Other lawful grounds permitted under applicable law

Where processing is based on consent, you may withdraw that consent subject to applicable legal requirements.

The UAE Personal Data Protection Law generally restricts processing without consent unless an applicable legal exception or other permitted basis applies.

5. Appointment and Booking Form Information

When you use our website booking form, we may request information such as:

• Name
• WhatsApp number
• Selected service
• Event date
• Area, hotel or venue
• Ready time
• Makeup or hairstyling preferences
• Additional appointment details

We use this information to review your request, check availability and contact you regarding your requested service.

Please do not provide information that is unnecessary for arranging your appointment.

6. WhatsApp Communications

Pink Soul provides WhatsApp as a convenient way to ask questions, share appointment information and request services.

If you contact Pink Soul through WhatsApp, we may receive and process information you send in that conversation, including your:

• WhatsApp number and profile information made available to us
• Appointment details
• Messages
• Service preferences
• Reference images or other files you voluntarily send

We use this information to respond to enquiries, arrange appointments and provide customer support.

WhatsApp is a third-party service operated independently from Pink Soul. Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices. WhatsApp states that personal messages and calls are protected with end-to-end encryption.

Please avoid sending sensitive personal information that is not reasonably necessary for your requested service.

7. Reference Images and Client Photos

You may voluntarily provide makeup, hairstyle or other reference images to help our artist understand your preferred look.

Reference images provided for an appointment may be used to:

• Understand your requested style
• Prepare for your appointment
• Communicate with you about the requested service

Submitting an appointment request or reference image does not automatically give Pink Soul permission to use your identifiable photographs or videos for advertising, social media or promotional purposes.

Where appropriate, separate permission should be obtained before identifiable client content is used for marketing.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

• Operating the website
• Maintaining security
• Remembering certain preferences
• Understanding website usage
• Measuring website performance
• Supporting analytics

Cookies are small pieces of information stored or accessed on your device.

Google explains that its tags may use cookies to distinguish users and browsing sessions.

Where required by applicable law, non-essential technologies may be used in accordance with your consent choices.

You may also be able to manage or block cookies through your browser settings. Disabling certain technologies may affect some website functionality.

9. Google Analytics

Pink Soul uses Google Analytics 4 (GA4) to understand how visitors use our website and to evaluate website performance.

Google Analytics may process information such as:

• Device and browser information
• Website pages viewed
• Website interactions and events
• Session information
• Referral or traffic-source information
• Cookie or similar identifiers
• General usage and performance data

We use this information to understand website performance, improve user experience and evaluate our digital marketing and website activity.

Google requires websites using Google Analytics to disclose the use of Analytics and explain that Google collects and processes data through the service.

Google provides privacy controls, including consent-related functionality that can adjust how Google tags behave according to a visitor’s consent choices.

Google processes information according to its own privacy, security and data-protection terms.

10. How We Share Personal Information

Pink Soul does not sell personal information.

We may share information with third parties only where reasonably necessary for legitimate business, technical or legal purposes, including:

• Website hosting providers
• Website and technical service providers
• Google Analytics and related measurement services
• Email and communication providers
• WhatsApp when you choose to communicate through that service
• Professional advisers where reasonably necessary
• Government, regulatory or law-enforcement authorities where legally required

Third-party service providers may process information only according to their applicable role, agreements and privacy obligations.

Where a third party independently determines how it processes your information, its own privacy policy will apply.

11. International Data Transfers

Some third-party technology, hosting, analytics or communication providers used by Pink Soul may process information outside the United Arab Emirates.

Where personal information is transferred internationally, we aim to use appropriate providers and safeguards consistent with applicable data-protection requirements.

UAE data-protection legislation establishes requirements governing the transfer and sharing of personal data outside the UAE.

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on factors including:

• Whether an appointment is pending or completed
• Whether continued communication is required
• Customer-service requirements
• Business and accounting records
• Legal or regulatory requirements
• Fraud, security or dispute-prevention requirements

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal obligations.

13. Data Security

We take reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access
• Accidental loss
• Improper use
• Unauthorized disclosure
• Alteration
• Destruction

These measures may include website security controls, restricted administrative access, account protections, secure hosting practices and appropriate access management.

However, no website, electronic communication or information-storage method can be guaranteed to be completely secure.

14. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have rights concerning your personal information, including the right to:

• Receive information about personal data we process
• Request access to personal information relating to you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Request restriction or suspension of certain processing
• Object to certain processing
• Object to direct marketing
• Withdraw consent where processing depends on consent
• Request transfer or portability of eligible personal information

The UAE Personal Data Protection Law provides rights relating to information about processing, portability and restriction of processing, among other rights.

To exercise a privacy right, contact Pink Soul using the details provided at the end of this policy.

We may request reasonable information to verify your identity before responding to certain privacy requests.

15. Marketing Communications

Where permitted and where you have provided any required consent, Pink Soul may contact you regarding services, offers or other relevant business communications.

You may ask us to stop sending promotional communications at any time.

You can do this by:

• Replying to the relevant message
• Contacting us through WhatsApp
• Contacting us using the details below

Opting out of promotional messages does not prevent Pink Soul from sending communications necessary to manage an appointment or respond to a request you initiated.

16. Automated Decision-Making

Pink Soul does not use information submitted through its appointment booking process to make solely automated decisions that produce legal or similarly significant effects on customers.

Artist availability and appointment confirmation involve business and scheduling decisions rather than an automatic website confirmation.

17. Children’s Privacy

Our website is not designed to independently collect personal information from children.

Where makeup or hairstyling services are requested for a minor, the appointment should be arranged by a parent, guardian or responsible adult where appropriate.

We do not knowingly use children’s personal information for marketing without an appropriate lawful basis or authorization.

18. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including:

• WhatsApp
• Social-media platforms
• Maps or location services
• Other external websites

When you leave the Pink Soul website or interact directly with a third-party provider, that provider’s own terms and privacy practices apply.

Pink Soul is not responsible for the privacy practices of independently operated third-party websites or services.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our website
• Our services
• Technology
• Third-party providers
• Legal requirements
• Privacy practices

When this Privacy Policy is materially updated, the revised version will be published on this page and the Last updated date will be changed.

We encourage visitors to review this page periodically.

20. Contact and Data-Protection Requests

If you have questions about this Privacy Policy, want to know how your information is handled or want to exercise an applicable privacy right, contact:

Pink Soul Home Salon
Operated by Pink Soul Makeover Hub FZE LLC

Email: info@pinksoulhomesalon.ae
WhatsApp: +971 56 107 9337
Website: pinksoulhomesalon.ae
Contact page: pinksoulhomesalon.ae/contact-us/